Mystery shopping is about evaluating customer service and it is helpful to know what it is you are evaluating. Choose any experience performing inspection duties. Mystery shopping requires an eye for detail so let them know you already have experience in this field. Comment on the fact that you love to shop. Also elaborate in your comments that you are available anytime, if you are, and how far you are willing to travel.
Be sure you are prepared to follow through on whatever promises you make in your resume. Add a comment about what you think customer service is and what you look for when asking for help at a store. Enter any actual experience you have in mystery shopping no matter how long ago.
Even a one time experience should be noted. You will probably land your first mystery shopping job by being available on the spot to shop for a company. Include your cell phone number and answer the phone when it rings and you will get your first shop. Then amend your resume with this experience. This article was written by a professional writer, copy edited and fact checked through a multi-point auditing system, in efforts to ensure our readers only receive the best information.
To submit your questions or ideas, or to simply learn more, see our about us page: Tip You will probably land your first mystery shopping job by being available on the spot to shop for a company. Find a Job Job Search by. What is generally being sought is proof that the potential shopper can produce narrative that includes observations rather than opinions in a clear, descriptive manner. The paragraph s should be in standard English with proper spelling, grammar and punctuation.
Back in the New Mystery Shopper section it is suggested that folks take the time to write up a few of these to save to their hard drive and paste into registrations as needed. My repertoire on these includes a write up to a restaurant that is not shopped and indeed has gone out of business since I wrote it , but covers the hospitality, service, cleanliness and food quality items that most restaurant shops want.
Again, I can write a great resume. My academic resume is pages, depending on whether I include PR jobs as well as teaching and writing, and which types of writing expertise I want to highlight, as well as on format, font, etc. On the other hand, is it appropriate to list the MSCs one has worked for, or individual jobs without identifying the MSC?
I have only been mystery shopping for 9 of my 64 years, so what will the company want to know about the previous 58? For academic jobs, they want to see every year accounted for or they assume you are trying to hide something.
As far as the copies of the reports themselves, in the discussion I participated in, there were definite references to physical copies of the report forms redacted from specific information, of course. I was primarily trying to be helpful to others. I figure that a resume for mystery shopping should include former experience that might be relevant to certain clients, though it is likely to be a 1 liner as opposed to a specific run down of duties that might apply to a job I was applying for.
There I will itemize the types of shops done somewhat generically and with no MSCs named so that they know I have done retail, financial, restaurants and multi day observations of upscale hotels and resorts. We know generically that every shop report has a day, date and time it is performed. It will involve evaluation of one or more persons as to professionalism in dress, approach, service and departure comments. Most reports prefer one or more direct quotes, etc.
I have had companies respond that they have nothing in my area but will keep my application on file in case something should come up.
Mystery Shoppers pretend to be real customers in order to measure product and customer service quality. Typical duties listed on a Mystery Shopper example resume are making purchases, talking to employees, rating the level of customer service, providing information to employers, filing reports, and submitting receipts to obtain .
Mystery shopping is about evaluating customer service and it is helpful to know what it is you are evaluating. Choose any experience performing inspection duties. Mystery shopping requires an eye for detail so let them know you already have experience in .
This is an actual resume example of a Mystery Shopper who works in the Call Center Industry. LiveCareer has Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder. He may be a mystery shopper. Mystery shoppers, who work on a contract basis, secretly evaluate consumer-service companies by posing as ordinary customers. Mystery shoppers work their own schedule, typically going on as many assignments as they choose in a day.
This is an actual resume example of a Mystery Shopper who works in the Airline Industry. LiveCareer has Airline resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume . LISA CHERI STOCKTON PROFILE. I have worked in the Customer Service industry for the past 20 plus years; as a Food Service Manager for a European retailer, as a Chef/Caterer, Teaching Cooking Classes to kids, and lastly as a .